Community Resources


Willow Domestic Violence Center

Rochester, NY 14604 | 585.222.SAFE (7233) 

*24 hour hotline Willow Center provides a full-continuum of free and confidential services, including: 24/7 Crisis and Support Hotline, Short-term Counseling, Court Accompaniment, 40-bed Emergency Shelter, Children’s Programming, Prevention Education & Training

RESTORE - Rape Crisis Services of Planned Parenthood

114 University Avenue | Rochester, NY 14605 | 585.546.2777

*24 hour hotline Services include: Crisis intervention for sexual assault survivors and their significant others, Short-term counseling (six to eight sessions), Support through medical examinations and treatment, Advocacy and support during interaction with law enforcement, Court accompaniment, Individual consultations with professionals, Community education programs and Professional training programs

AIDS Information and Resources

Action for a Better Community AIDS Education Program

33 Chestnut St, 2nd Floor | Rochester, NY 14604 | 585.262.4330 ext.3102

Provides AIDS education and support services to the community, with many services, especially for youths. HIV testing and counseling, case management, support, and referrals for community services. Fees: none. 

Trillium Health

259 Monroe Avenue | Rochester, NY 14607 | 585.545.7200

Hotline offers crises intervention, referrals and information about AIDS. The program offers support services to people with AIDS, their families and friends. Support groups, referrals to services and transportation. Fees: none. 

HIV Hotline New York State Aids Hotline


Anonymous HIV testing and counseling and referrals. Education and information about HIV testing is done by appointment. Fees: none.


Action for a Better Community Head Start Programs

49 Stone Street |Rochester, NY 14605 | 585.454.2332

Early Childhood Education for children ages 1-5 years at 6 centers throughout the City of Rochester. 

Western New York Childcare Council, Inc. 

595 Blossom Rd. | Rochester, NY 14610 | 585.654.4720

Resources and referral service to help parents find childcare information about local preschools, daycare centers and family daycare providers. Training for potential childcare providers. Fees: none. 

Alvin Wesley Child Development Center

500 N. Clinton Ave | Rochester, NY 14605 | 585.232-4330

Provides day care service to children ages 6 weeks through 12 years, designed to meet each child’s physical, social, cognitive and emotional needs; serves 151 children, two nutritious meals and a snack are served daily; free hearing and speech screenings Universal Pre-K- a program for four year old children aimed at providing an excellent start to formal education. ** Morning and afternoon sessions available

Mental Health/Counseling

Life Line, Health Association of Rochester and Monroe County

One Mt Hope Avenue | Rochester, NY 14620 | 585.275.5151

*24 hours/day Telephone crisis line for all emergency and non-emergency mental health, medical, and human service issues. Link to all services in the country, including poison control, mental health suicide, alcohol and drug abuse for teens. Fees: none. 

Catholic Family Service of Rochester 

87 N. Clinton Avenue | Rochester, NY 14604 | 585.232.1840

Individual and family counseling on topics including marital problems, family relations, stress, loss of a loved one, sexual, child abuse and alcoholism, and teen pregnancy. Support groups for variety of topics. Fees: sliding scale, accept Medicaid. 

Strong Behavioral Health

300 Crittenden Boulevard | Rochester, NY 14642 | 585.275.3535

Diagnosis and treatment for all mental health issues for all ages. Inpatient and outpatient services, group therapy, discussion groups, and support services. Fees: sliding scale, Medicare/Medicaid.

Youth Services and Parenting Support

The Center for Youth Services

905 Monroe Avenue | Rochester, NY 14620 | 585.271.7670

Crisis intervention and counseling services for children ages 12-20. Topics include sexuality, drug and alcohol abuse, school-related problems, personal problems, divorce and suicide. Family individual, and group counseling, short-term housing, advocacy, and support groups. Fees: none. 

Boys and Girls Club of Rochester

500 Genesee Street | Rochester, NY 14611 | 585.328.3077

Programs for ages 6-18, including employment and job seeking skills, tutoring in a variety of academic subjects and physical education. After school programs, day camps and holiday programs. Fees: $10.00 

Society for Protection and Care of Children 

148 South Fitzhugh Street | Rochester, NY 14608 | 585.325.6101

SPCC's provides the best opportunities for a bright future by partnering with children and their families, advocating for their health, well-being and safety, and working to heal and strengthen relationships.

Drug and Alcohol Abuse

Action for a Better Community – New Directions

33 Chestnut St | Rochester, NY 14604 | 585.325.5116 ext. 3200

Services Provided: Chemical Evaluations, Individual Counseling, Mini-Mental Health Assessments, Group Counseling in English and Spanish, Relapse Prevention, Women’s and Men’s Groups, Specialized Services, Work Readiness Assessments, Recovery Care Management Services, Education Workshops and Presentations, DWI Referrals Accepted, Harm Reduction Group, Support Groups 

JL Norris Alcohol Treatment Center

111 Elmwood Avenue | Rochester, NY 14620 | 585.461.0410

Various treatment programs; support and self-help programs on site, including AA and Narcotics Anonymous; programs for families of alcoholics. Fees: none. 

National Council on Alcoholism and Drug Dependency

1931 Buffalo Rd, Rochester, NY 14624 | 585.426.8000

Assessment, referrals, and short-term counseling. Programs for children and families of alcoholics and drug addicts. Fees: none. 

Strong Behavioral Health

300 Crittenden Blvd. | Rochester, NY 14642 | 585.275.3535

Outpatient programs for ages 18 and up. Treatment for all drug dependencies and alcoholism. Fees: accept Medicare, Medicaid and other insurance.

Alcoholics Anonymous

Rochester, NY | 585.232.6720

Self-help programs for alcoholics. Education materials about alcoholism. Fees: none. 

Al-Anon Information Center

805 Blossom Road | Rochester, NY 14610 | 585.288.0540

Self-help programs for families and friends of alcoholics. Al-Anon teen program for children ages 13-19. Fees: none.

Dr. George C Simmons Counseling & Support Center

85 Joseph Ave | Rochester, NY 14605 | 585.325.8130

The center provides services to help guide positive decision making for improved quality of life through the delivery of comprehensive, integrated services including individual and group counseling and case management to overcome issues of substance abuse for individuals 18 and older. The center aims to provide an effective chemical dependency treatment program that responds to the unique needs of inner city residents in a manner that is constant with cultural norms and psychological orientation.

Emergency Housing

Volunteers of America Upstate New York

214 Lake Avenue | Rochester, NY 14608 | 585.647.1150

Services offered: emergency shelters for homeless families and individuals, supportive services, including case management and service coordination, permanent supportive housing, Project Redirect, rapid re-housing and homelessness prevention services, employment assistance, and residential re-entry programs

Salvation Army

70 Liberty Pole Way | Rochester, NY 14604 | 585.987.9540

Open Door Mission - Men’s Shelter

156 N Plymouth Ave | Rochester, NY 14614 | 585.454.6696

Services offered: short-term crisis shelter, daily meals, chapel/ bible study, clothing distribution, work therapy, 1 on 1 case coordinator assistance, job search assistance, life skills classes, and long-term placement assistance

Salvation Army Genesis House Youth Shelter

33 Ardmore Street | Rochester NY 14611 | 585.235.2660


ABC Workforce Development 

49 Stone Street, 1st Floor | Rochester, NY 14604 | 585.325.5116 ext.3400

Job placement assistance and coaching. ABC's Workforce Development services targets individuals who are unemployed or underemployed. 

Rochester Business Alliance

150 State Street Suite 400 | Rochester, NY 14614 | 585.244.1800

Career counseling, self-assessment, and job search techniques, resume writing, workshops, job listings, a resource library. 

ATTAIN (Advanced Technology Training& Information Networking) Lab

13 Vienna St | Rochester, NY 14605 |585.325.4810 ext. 127

The advanced technology lab brings computer technology directly to the community-to individuals who would not otherwise have access to high quality computers and software. The Baden Street ATTAIN lab focuses on family-oriented training, enabling at-risk, under employed and/ or underrepresented youths and adults to develop the technical and occupational skills necessary in today’s workplace. 

Workforce Development 

585 Joseph Ave | Rochester, NY 14605 | 585.325.4350

Workforce Development employs strategic techniques to assist Monroe County’s diverse population to obtain meaningful, permanent, and self-sufficient employment utilizing a well-defined employability assessment process, provide inter-departmental work experience opportunities in a variety of job skills, and provide keys to a successful job search, job referrals, and job placement services. Ultimately, to encourage empowerment and to strengthen families in an ever changing, political and economic environment.

Food Programs

The Community Food Cupboard

11 Nester Street | Rochester, NY 14621 | 585.325.4990

Provides emergency, senior and long term family food baskets. 

Women, Infants and Children (WIC) Supplemental Nutrition Program

273 Upper Falls Blvd. | Rochester, NY 14605 | 585.454.2630

WIC offers nutrition education, breastfeeding support, referrals and a variety of nutritious foods to low-income pregnant, breastfeeding or postpartum women, infants and children up to age five to promote and support good health. 

Family Restoration Project

360 Wellington Avenue | Rochester, NY 14619 | 585.436.0085

FRP empowers individuals to lead stable and responsible lives. To provide positive intervention within the family structure and bridge the gap between basic physical, emotional and spiritual needs. We also provide emergency food services to identified families within the Southwest Community of Rochester NY. 

Church of Love

700 Exchange Street | Rochester, NY 14608 | 585.454.3270

Limited hours – Monday 10 am – 12 pm and Friday 6 – 7 pm. Services area not limited. No referrals required for women and children. ID and verification of address required. 

Bethany House

169 St. Bridget’s Drive | 585.454.4197

Serving women and children only. Service area is not limited. Monday can receive services once per month. Must bring proof of address, income and ID’s for family. 

St. Peter and Paul’s Kitchen

681 Brown Street | Rochester, NY 14611 | 585.235.6511

Open Door Mission

156 N Plymouth Ave | Rochester, NY 14614 | 585.454.6696

Services offered: short-term crisis shelter, daily meals, chapel/ bible study, clothing distribution, work therapy, 1 on 1 case coordinator assistance, job search assistance, life skills classes, and long-term placement assistance. Mon-Sat 8pm/Sun 7pm 

Cameron Community Ministries

48 Cameron Street | Rochester, NY 14606 | 585.254.2697

Food Pantry Tuesday-Friday 9:00-11:00 by apt only. Can call or go in person to make appt. ID for all family members required. 

Antioch Missionary Baptist Church

304 Joseph Ave | Rochester, NY 14605 | 585.454.6096

Food Pantry Hours: Wednesday 10 am- 12 pm

Baden St. Settlement 

152 Baden St. | Rochester, NY 14605 | 585.325.4910

Food Pantry Hours: Monday- Friday 8:30 am – 5 pm (closed for lunch 1pm-2pm) –call before 4:30 pm.

Provides emergency serves including: food vouchers and groceries, food pantry delivery to homebound only, etc.

Calvary St. Andrews Emergency Food Cupboard

68 Ashland St. | Rochester, NY 14620 | 585.734.2375

Emergency Food Cupboard Hours: Mon, Weds, Fri: 9 am- 12, Tues: 11am-12, Thurs: 9am -3

Catholic Family Center - Community Resource Services

30 Hart St. | Rochester, NY 14605 | 585.546.7220

Food Pantry Hours: Monday- Friday 9 am- 5 pm

Provides emergency services including: food pantry, bread distribution, clothing, etc.

Central Church of Christ Food Pantry

101 Plymouth Ave S | Rochester, NY 14608 | 585.325.6043

Food Pantry Hours: 1st and 3rd Saturday, 11:20 am – 1 pm. 

Soup Kitchen: 1st and 3rd Saturday 11:30 am-1 pm, Sunday 8-9 am

Provides a food pantry and hot meal for those in need. 

Community Place of Greater Rochester 

145 Parsells Ave. | Rochester, NY 14609 | 585.288.0021

Food Pantry Hours: Monday- Friday 8:30 am- 5 pm.

Provides a food pantry for those in need. 

Community Food Cupboard of Rochester

11 Nester St. | Rochester, NY 14621 | 585.325.4990

Hours: Mon, Weds, Fri 9 am-12pm

Provides food for those in need in emergency situations

Dimitri House

102 N. Union St. | Rochester, NY 14607 | 585.325.1796

Hours: Mon 9- 11:15am, 1:30 pm- 4pm. Weds, Thurs, Fri, 9 am- 11:15 am.

Provides emergency food pantry services

FoodLink: Mobile Food Pantry Program 

1999 Mt. Read Blvd. | Rochester, NY 14615 | 585.328.3380

Hours: Monday- Friday 8 am- 4:30 pm.

Provides a market on wheels program that delivers food directly to communities in need through partnerships with agencies in underserved areas on specific dates.

Irondequoit Community Cupboard 

4275 Culver Rd. | Rochester, NY 14622 | 585.336.9107

Food Pantry Hours: Monday- Friday 8:30 am- 5 pm.

Provides a food pantry for those in need, must be Irondequoit Resident 

Rochester Family Mission 

388 Tremont St. | Rochester, NY 14608 | 585.436.7523

Food Pantry Hours: Mon 9 am-12pm, Weds 5:30 pm- 7 pm---Office Hours: Mon-Thurs 9 am- 2 pm.

Provides an emergency food cupboard—referrals from agencies will provide 3 days’ worth of food 

St. Francis Xavier Cabrini Parish - Sister M. Regis Food Cupboard

316 Bay St. | Rochester, NY 14605 |585-287-5161

Food Pantry Hours: Monday, Tuesday 12pm-3pm. Thursday 12pm- 2pm.

Provides a food pantry for those in need. 

St. Theodore’s Food Cupboard

168 Spencerport Rd | Rochester, NY 14606 | 585.429.6811

Hours: Monday- Friday 9 am- 5 pm

** Provides a food pantry for those in need. 

Temple Outreach Ministry—Food Pantries

218 Murray St. | Rochester, NY 14606 | 585.563.7198

Food Pantry Hours: 3rd Thursday of the month 5:30pm- 7pm. **First time emergency: Every Thursday 5:30 pm-7pm.

Provides a food pantry for those in need. 

Third Presbyterian Church

4 Meigs St. | Rochester, NY 14607 | 585.271.6513

Hours: Monday- Friday 8 am – 4:30 pm

Trillium Health NY 

259 Monroe Ave | Rochester, NY 14607 | 585.545.7200

Hours: Mon, Weds, Thurs 9 am- 5 pm. Thurs 9 am-7 pm. Fri 9 am-12 pm. Closed for lunch 12:20pm- 1:20 pm. 

** Provides a food pantry.